Question 1

Where exactly do I meet my driver at AICM?

Accepted Answer

Exit the arrivals terminal: After you clear customs at Mexico City International Airport (AICM/MEX), walk straight through the arrivals hall and out through the main doors to the street — your host is waiting outside, not inside the terminal. Walk straight outside — past the gauntlet: Inside AICM you'll pass a row of people offering taxis, tours, and “free” help. They aren't us, and they aren't airport staff. Keep walking straight through the exit doors — your host is right outside. Look for your host with your name on a sign: Just outside the arrivals exit, your host will be waiting in a company shirt, holding a sign with your name and our logo — ready to walk you to your Sedán or SUV-Van. They'll call your vehicle: The host greets you, takes a moment to confirm the booking, and radios your driver — who's already in the staging area and arrives at the curb in under two minutes. Your bags go in. Your trip begins. During the ride, ask anything you need. Recommendations, restaurant tips, local advice — your driver is at your service.

Question 2

Which vehicle should I choose?

Accepted Answer

Choose a private Sedán for up to 4 passengers with standard luggage, or a private SUV-Van for up to 7 passengers and extra luggage. Both are private — reserved for your group only — and priced per vehicle at a fixed, all-inclusive rate.

Question 3

What's included in the price?

Accepted Answer

Choose a private Sedán for up to 4 passengers, or a private SUV-Van for up to 7 — your fare includes the vehicle, professional driver, taxes and tolls from AICM to your address. The price you see is the price you pay, and a tip is always optional.

Question 4

Do you track my flight?

Accepted Answer

Yes. We track your flight in real time, so a delay never costs you your pickup. Enter your flight number when booking so we can monitor your arrival at AICM/MEX.

Question 5

How far in advance should I book?

Accepted Answer

Book as early as you can to guarantee availability — especially for SUV-Vans and peak arrival times. Your fixed price is locked in the moment you confirm online.

Question 6

Are tips expected?

Accepted Answer

Yes — the price covers vehicle, driver, tolls, taxes, water, and child seats. Our drivers are paid a fair living wage by us, not from your tip. If our driver makes your arrival feel like a small gift, a tip is welcome — but it's never expected, never charged, and never auto-added at checkout.

FAQ — Mexico City Airport Transfers

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